We are committed to ensuring the privacy and security of your personal information.
From time to time Banksia Building is required to collect, hold, use and/or disclose personal information relating to individuals (including, but not limited to, its customers, contractors, suppliers and employees) in the performance of its business activities.
This document sets out the Company's policy in relation to the protection of personal information, under the Privacy Act 1998 (Cth) the (“Act”) and the Australian Privacy Principles (“APP”).
The APPs regulate the handling of personal information.
The Company is a building design and construction business. We provide ...
The Company collects personal information that is reasonably necessary for one or more of its functions or activities.The type of information that the Company collects and holds may depend on your relationship with the Company. For example:
if you are a candidate seeking employment with the Company, the Company may collect and hold information including your name, address, email address, contact telephone number, gender, age, employment history, references, resume, medical history, emergency contact, taxation details, qualifications and payment details.
Customer or Client:
if you are a customer/client of the Company, the Company may collect and hold information including your name, address, email address, contact telephone number, gender, age, bank account details, taxation details, and accounting and financial information.
if you are a supplier of the Company, the Company may collect and hold information including your name, address, email address, contact telephone number, business records, billing information and information about goods and services supplied by you.
if you are a referee of a candidate being considered for employment by the Company, the Company may collect and hold information including your name, contact details, current employment information and professional opinion of candidate.
Sensitive information: the Company will only collect sensitive information where you consent to the collection of the information and the information is reasonably necessary for one or more of the Company’s functions or activities. Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual preferences, criminal record, health information or genetic information. Anonymity and Pseudonymity
You have the option of not identifying yourself, or using a pseudonym, when dealing with the Company in relation to a particular matter. This does not apply:
1. Where the Company is required or authorised by or under an Australian law, or a court/tribunal order, to deal with individuals who have identified themselves;
2. or where it is impracticable for the Company to deal with individuals who have not identified themselves or who have used a pseudonym.
However, in some cases if you do not provide the Company with your personal information when requested, the Company may not be able to respond to your request or provide you with the goods or services that you are requesting. How the Company collects and holds personal information
Generally, we collect your personal information from you directly (for example, when we deal with you in person or over the phone, when you send us correspondence (including via email), when you complete a questionnaire, form or survey, when you subscribe to our blog or submit an inquiry form via the website).
Sometimes it might be necessary for us to collect your personal information from a third party. For example, we may collect your personal information from your employer where they are our client, from your personal representative or a publicly available record. We may also collect personal information about you from your use of our website and information you provide to us through contact mailboxes or through the registration process on our website. You can always choose not to provide your personal information to the Company, but it may mean that we are unable to provide you with the Service and/or Product.
1. the identity and contact details of the Company;
2. that the Company has collected personal information from someone other than You or if You are unaware that such information has been collected;
3. that collection of personal information is required by Australian law, if it is;
4. the purpose for which the Company collects the personal information;
5. the consequences if the Company does not collect some or all of the personal information;
6. any other third party to which the Company may disclose the personal information;
8. and whether the Company is likely to disclose personal information to overseas recipients and the countries in which those recipients are likely to be located.
Unsolicited personal information is personal information that the Company receives which it did not solicit. Unless the Company determines that it could have collected the personal information in line with the APPs or the information is contained within a publicly available record, it must destroy the information to ensure it is de-identified.Purposes for which the Company collects, holds, uses and/or discloses personal information
1. provide professional services;
2. respond to requests or queries;
3. maintain contact with our client and other contacts;
4. keep our clients and other contacts informed of our Services;
5. administrative purposes
6. engage service providers, other than the Company, contractors or suppliers to the operation of our business;
7. recruitment functions;
8. customer service management;
9. notify of training and events;
10. utilise in surveys and general research
11. seek your feedback;
12. and business relationship management.
The Company may also collect, hold, use and/or disclose personal information if you consent or if required or authorised under law. Direct marketing (includes email marketing)
The Company may use or disclose personal information (other than sensitive information) about you for the purpose of direct marketing (for example, advising you of new goods and/or services being offered by the Company). The Company may use or disclose sensitive information about you for the purpose of direct marketing if you have consented to the use or disclosure of the information for that purpose. You can opt-out of receiving direct marketing communications from the Company by contacting the Privacy Officer in writing or if permissible accessing the Company’s website or email marketing program and unsubscribing appropriately.Disclosure of personal information
The Company may disclose your personal information for any of the purposes for which it was collected or where it is under a legal duty to do so. Disclosure will usually be internally and to related entities or to third parties such as contracted service suppliers.Before the Company discloses personal information about you to a third party, the Company will take steps as are reasonable in the circumstances to ensure that the third party does not breach the APPs in relation to the information.Access to personal information
If the Company holds personal information about you, you may request access to that information by putting the request in writing and sending it to the Privacy Officer. The Company will respond to any request within a reasonable period, and a charge may apply for giving access to the personal information.There are certain circumstances in which the Company may refuse to grant you access to the personal information. In such situations the Company will give you written notice that sets out:the reasons for the refusal; and the mechanisms available to you to make a complaint.Correction of personal information
If the Company holds personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading, it must take steps as are reasonable to correct the information. If the Company holds personal information and you make a request in writing addressed to the Privacy Officer to correct the information, the Company must take steps as are reasonable to correct the information and the Company will respond to any request within a reasonable period. There are certain circumstances in which the Company may refuse to correct the personal information. In such situations the Company will give you written notice that sets out:
1. the reasons for the refusal;
2. and the mechanisms available to you to make a complaint.
If the Company corrects personal information that it has previously supplied to a third party and you request us to notify the third party of the correction, the Company will take such steps as are reasonable to give that notification unless impracticable or unlawful to do so. Integrity and security of personal information
The Company will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that it:collects is accurate, up-to-date and complete; and uses or discloses, having regard to the purpose of the use or disclose, is accurate, up-to-date and complete.The Company will take steps as are reasonable in the circumstances to protect the personal information from misuse, interference, loss and from unauthorised access, modification or disclosure. If the Company holds personal information, it no longer needs the information for any purpose for which the information may be used or disclosed, the information is not contained in any Commonwealth record and the Company is not required by law to retain the information, it will take such steps as are reasonable in the circumstances to destroy the information or to ensure it is de-identified. The Company holds the personal information we collect from you on secure servers based in Australia. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers located in Australia who are also regulated by the Privacy Act. We ensure that your information is safe by keeping online security updated as well as at premise security for physical file storage.The Company ensures that your information is safe by keeping our online security measures regularly updated and working with reputable third parties. We maintain physical security over our paper and electronic data and premises by using locks and security systems. The Company works with third-party software providers to carry out business for clients. Your personal information will be routed through and stored on, the third-party supplier servers as part of the Company service. For more information on our primary third party software providers you can review their Privacy Policies.
You have a right to complain about the Company’s handling of your personal information if you believe the Company has breached the APPs. If you wish to make such a complaint to the Company, you should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with the Company’s complaints procedure and the Company will provide a response within a reasonable period. If you are unhappy with the Company response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.Privacy Officer contact details The Company’s Privacy Officer can be contacted in the following ways:
Telephone: 02 6369 0332
Postal address: Banksia Building, 12 Ralston Dr, Orange NSW 2800
This policy may be updated from time to time. The Company reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Banksia Build will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.
Last updated: September 2019